Customer Service

The Company's highly customer-oriented approach makes 3F Chimica the ideal chemical partner.

At 3F Chimica, we view our customers as partners with whom we share success and mutual satisfaction. Being partners means working together to find solutions, testing these solutions in the field, and sharing ideas to convert them into products and services.

The primary objective during the pre-sale phase is to identify the customer's needs as accurately as possible. The technical sales staff consults with the final user to determine the best products in terms of application, performance and results.

In order to provide service that focuses on customer needs, 3F Chimica has developed a logistics network that combines three strategic features:

• A widespread international presence, with offices, warehouses, distributors and local retailers covering the market on five continents;
• Forecasting systems that analyze customer needs and supply products accordingly;
• Working with the customer to create a customized delivery schedule.

Finally, post-sale service offers technical support to assist clients in using the product, monitoring its performance and measuring results. In addition, ongoing contact between the user and the technical sales staff fosters a continuous improvement in the provisioning of products. The custom solutions deriving from this process represent a unique strength of 3F Chimica's customer service.

Each new solution increases the Company's knowledge, experience and operational capacity, and is used as a starting point for subsequent development.